Frequently Asked Questions
Find answers to the most common questions about our services.
SkyWay Express is an international freight forwarding company that provides a wide range of logistics services including air freight, sea freight, land transport, and specialized shipping solutions to meet your cargo needs.
We offer comprehensive logistics services including air freight, sea freight, land transportation, customs clearance, warehousing, door-to-door delivery, and specialized shipping solutions for various industries.
You can track your shipment by using the tracking number provided to you at the time of booking. Enter this number in the tracking tool on our website or contact our customer service team for assistance.
Shipping costs are calculated based on several factors including the type of service (air, sea, or land), the weight and dimensions of the cargo, the origin and destination locations, and any additional services required such as insurance or specialized handling.
For international shipping, you typically need a commercial invoice, packing list, certificate of origin, and shipping instructions. Depending on the nature of goods and destination country, additional documents like permits, licenses, or certificates may be required.
Yes, we provide comprehensive customs clearance services to ensure your shipments move smoothly through international borders. Our experienced customs brokers are familiar with customs regulations in various countries and can handle all necessary documentation and procedures.
Yes, we offer cargo insurance to protect your shipments against loss or damage during transit. The coverage can be tailored to your specific needs and the value of your goods. We recommend insuring all shipments for their full value.
Delivery times vary depending on the service type, origin, and destination. Air freight typically takes 1-5 days, sea freight can take 15-60 days, and land transport varies based on distance. For specific estimates, please contact our customer service team with your shipment details.
Yes, certain items are prohibited or restricted for shipping due to international regulations, carrier policies, or destination country laws. These typically include dangerous goods, perishables, live animals, illegal substances, and weapons. Please contact us for a comprehensive list or to check if your item is eligible for shipping.
We accept various payment methods including bank transfers, credit cards, and online payment platforms. For regular customers, we also offer credit terms subject to approval. Please contact our finance department for specific payment arrangements.
You can create an account by visiting our website and clicking on the "Register" button. Fill in the required information and submit the form. Our team will review your application and activate your account, after which you can log in to manage your shipments and access additional features.
Yes, we offer professional packaging services to ensure your items are properly protected during transit. Our team can recommend the most suitable packaging materials and methods based on the nature of your goods and the shipping method chosen.
In case of damage or loss, please contact our customer service team immediately. You will need to file a claim form and provide supporting documentation such as photos of the damaged goods, original packaging, and an estimate of the loss. Claims should be filed within the timeframe specified in your shipping agreement.
Yes, we specialize in handling oversized, heavy, and specialized cargo. Our team has experience with project cargo, industrial equipment, hazardous materials (with proper documentation), and other challenging shipments. Contact us for a customized solution for your special cargo needs.
We provide global shipping services to most countries worldwide. Our extensive network of partners allows us to offer reliable freight forwarding solutions regardless of origin or destination. For specific country information or restrictions, please contact our customer service team.
Yes, we provide shipping services for both businesses and individuals. While we specialize in B2B logistics solutions, we also cater to individual customers who need reliable international shipping services for personal items, relocation, or other needs.
You can contact our customer support team through multiple channels including phone, email, and live chat on our website. Our support team is available during business hours to assist with any queries or concerns regarding your shipments.
Yes, we provide comprehensive warehousing and distribution services. Our facilities are equipped with modern inventory management systems and security features. We offer storage, order fulfillment, pick and pack services, and distribution to help streamline your supply chain.
We utilize advanced logistics management systems to track and manage shipments in real-time. Our technology includes online booking platforms, automated tracking systems, inventory management software, and integrated customs clearance tools to ensure efficient and transparent handling of your cargo.
We are committed to reducing our environmental impact through various sustainability initiatives. These include optimizing routes to reduce fuel consumption, using eco-friendly packaging materials where possible, implementing paperless documentation systems, and partnering with carriers who prioritize environmental responsibility.
Our website operates in one language, English, as English is the most widely spoken international language in many countries. However, our customer service staff can speak both Arabic and English.
The service fee is 20% of the final order cost. It is the cost of the services we provide to the purchasing officer, order preparation, bank transfers, and taxes taken on bank transfers, etc.
Yes, you can contact our technical support team directly through your Dashboard. Please note that direct support is available only for verified (active) customers and not for visitors.
Volumetric weight—also known as dimensional weight—is a pricing measurement used by shipping carriers to account for packages that are large in size but light in actual weight. It reflects how much space your package occupies in the aircraft or vehicle.
When your package dimensions are measured in inches (in) and the actual weight is in pounds (lb), the volumetric weight is calculated using the following formula:
Volumetric Weight (lb) = (Length × Width × Height) ÷ 139
139 is the dimensional weight divisor commonly used by major carriers for calculations in inches and pounds.
Example
If your package dimensions are:
Length: 20 in
Width: 15 in
Height: 10 in
Actual Weight: 18 lb
The calculation would be:
Multiply the dimensions:
20 × 15 × 10 = 3000
Divide by the divisor:
3000 ÷ 139 ≈ 21.58 lb
Volumetric Weight = 21.58 lb
Shipping charges are based on whichever is greater: the actual weight or the volumetric weight.
When your package dimensions are measured in inches (in) and the actual weight is in pounds (lb), the volumetric weight is calculated using the following formula:
Volumetric Weight (lb) = (Length × Width × Height) ÷ 139
139 is the dimensional weight divisor commonly used by major carriers for calculations in inches and pounds.
Example
If your package dimensions are:
Length: 20 in
Width: 15 in
Height: 10 in
Actual Weight: 18 lb
The calculation would be:
Multiply the dimensions:
20 × 15 × 10 = 3000
Divide by the divisor:
3000 ÷ 139 ≈ 21.58 lb
Volumetric Weight = 21.58 lb
Shipping charges are based on whichever is greater: the actual weight or the volumetric weight.
SkyWay Express operates as a third-party parcel forwarding and assisted shopping service through trusted international logistics partners that provide global shipping addresses. When you place an order, we provide you with a ready-to-use international shipping address to receive your purchases. We then manage the parcel, consolidate it if needed, and deliver it safely and efficiently to Iraq. This allows you to enjoy a seamless international shopping experience without the need for us to own physical warehouses abroad.
No, delivery times are not fixed. All delivery estimates are approximate and may vary based on order processing time, destination, and logistics conditions.
Delivery times can vary due to several factors, including High shipment volume during peak periods, Road conditions or weather issues and Courier or customs procedures (if applicable)
Yes, public holidays may cause delays, as most governmental offices and courier services do not operate during these periods.
In most cases, weekend deliveries are not available, which may extend the delivery time to the next working day.
Yes, we update shipment statuses regularly, and you will be notified if any delay or change occurs in the estimated delivery time.
Still have questions?
Our team is here to help you with any questions or concerns you may have.
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